To access the latest support information, please click here. Answers to common questions are kept up to date by our support staff to ensure that answers are relevant, accurate and comprehensive. This resource is available to you 24 hours a day, 7 days a week.
SSL On-line store purchase: We provide all support via your regional SSL office rather than via our distribution partners. If you are based in Europe, we deliver support from our international headquarters in Oxford, England. If you are in the US or Canada, please contact our New York or Los Angeles office for support.
Dealer purchase: If you purchased your Mynx bundle or any other product via a dealer, please contact your local distribution partner for support. To locate your nearest service centre, please click here.
Our warranty covers the repair of defects in materials and workmanship during the warranty period.
Pursuant to the Solid State Logic Terms and Conditions, under European consumer law, the purchaser has full statutory warranty rights for two years from the date of delivery of the product. The warranty is valid only in those Member States of the European Union (EU), who have adopted the applicable EU law into their national legislation, otherwise a warranty term of one year will apply. The applicable national legislation governing the sale of consumer goods is not affected by this warranty. Warranty claims will only be accepted if the purchased product has been used for its intended purpose. Any purchased product used for an unintended purpose will not be eligible for warranty protection. Consumable items, accidental damage and damage caused by operation of the equipment outside of Solid State Logic’s recommended operating conditions (see the owner’s manual for the specification) are not covered by this warranty.
For all warranty enquiries or claims please address the claim to the dealer or SSL office from which you purchased the product, within a period of seven days from the date on which you detected its lack of conformity with the terms of the warranty. Please include your original proof of purchase when initiating the claim.
The distributor or SSL office will be able to arrange a replacement unit or for the repair of the original. Subject to availability, replacement units will be supplied if the fault is reported within seven days of receiving your unit. Once your faulty unit has been returned, we will ship your replacement. Outside of this seven day window, SSL will repair rather than exchange your original unit. The repair method is at SSL’s discretion.
Please note that we cannot ship a replacement prior to receiving the faulty item or supply a temporary loan unit during the repair period.
During the warranty period SSL will pay carriage costs for shipments to your facility. You are responsible for all carriage and insurance costs for the return of the faulty item.
Out of the warranty period, SSL will recharge carriage costs for all shipments to your facility. You are responsible for all carriage and insurance costs for the return of the faulty unit to SSL.
Returned goods must be suitably packed in order to avoid damage in transit. We recommend that all original packaging is retained in case you need to return or transport your product. The packaging has been purposely designed to ensure that your unit is adequately protected. Solid State Logic cannot accept responsibility for any damage caused in transit as a result of insufficient packaging.
SSL strongly recommend that you arrange adequate insurance cover for return shipments, as SSL are not responsible for return goods that sustain damage in transit.
In line with a policy of continuous development, information may be changed or updated without notice. SSL may also make improvements and/or changes in the products described in this information at any time. Users are advised to contact SSL for personal attention and up to the minute information for specific project plans.
This Web site may contain proprietary notices and copyright information, the terms of which must be observed and followed. Creative involvement from human beings also may mean that information on this Web site may contain technical inaccuracies or typographical erors, sorry errors.
It is not currently SSL's intention to use any information gathered through this website for use by third parties. However, information and materials submitted via this Website is regarded by SSL as its intellectual property. We view submissions as granting SSL license to use, reproduce, display, perform, modify, transmit and distribute those materials or information.
SSL makes no representations whatsoever about any other Web site which you may access through this one. In addition, a link to a non-SSL Web site does not mean that SSL endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.
In no event will SSL be liable to any party for any direct, indirect, special or other consequential damages for any use of this web site, or on any other hyper linked web site, including, without limitation, any lost profits, business interruption, loss of programmes or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.
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No part of this site or the content within may be reproduced in any form or by any means, whether mechanical or electronic, without the written permission of Solid State Logic, Oxford, England.